Terragon Nature Lab – Complaints Procedure
Terragon NL aims to provide high quality services which meet your needs.

We believe we achieve this most of the time: if we are not getting it right please let us know!
In order to ensure our services remain at a high and improving standard, we have a procedure
through which you can let us know of for any reason you are not satisfied with your dealings with
the organisation.
If you are not happy with Terragon NL please tell us.
If you are unhappy about any service, please speak to the relevant staff member.
If you are unhappy with an individual in Terragon NL sometimes it is best to tell him or
her directly. If you feel this is difficult or inappropriate then speak to the staff member’s manager or
the Director by calling +31-646112000
Often we will be able to give you a response straight away. When the matter is more complicated
we will give you at least an initial response within five working days.
Making a written complaint
If you are not satisfied with our response or wish to raise the matter more formally, please write to
info at terragon dot nl.
All written complaints will be logged. You will receive a written acknowledgement within five
working days.
The aim is to investigate your complaint properly and give you a reply within fourteen working days,
setting out how the problem will be dealt with. If this is not possible, an interim response will be
made informing you of the action taken to date or being considered.

Finally, please also let us know if you are happy with Terragon NL’s services.